SHIPPING AND RETURNS

Orders will be shipped, according to the products listed on each Order Confirmation, within 2 and 8 work days following receipt of the Order Shipping Confirmation within Spanish territory (except Canary Islands, Ceuta and Melilla) and 15 work days for orders outside Spain.

You may receive your shipment at the address of your choice.

For orders including customized items the delivery period shall be of up to 20 workdays from the date of confirmation of the order.

Shipping is done through Tourline Express to Spain and Correos to worldwide.

Shipping Costs

Spain: Free.

Worldwide: Free.

Nevertheless, there might be delays in any of the following cases: when a product needs to be customized or by unforeseen circumstances or when there have been problems with the delivery area.

If for some reason UF cannot meet the delivery date, the User will be informed and given the option to follow through with the purchase (in which case a new delivery date shall be established) or to cancel the order and receive full reimbursement of the amount payed.

Returns 

According to the current regulations (Revised Text of the General Law for the Protection of Consumers and Users), if the User is acting as a consumer, he/she is entitled to terminate this Agreement (except when its object is any of the products for which the right of termination of the following clause is excluded) at any time within a period of 14 work days of the receipt of the product. In such case, the price paid for the products will be refunded. The client shall bear the direct costs resulting from the product return.

The client shall exercise his right of termination by returning the products with prior communication to info@urbanfawn.com.

The Client’s right to terminate the Agreement shall apply exclusively to products returned in the same conditions he received them. We kindly ask the Client to return the product with its original packaging. The product shall be returned with its instructions, documents and packaging. No reimbursement will be made if the product was used or damaged. Shipping shall be made in the same packaging that it was received and following the instructions on the REFUNDS section in this website.

URBAN FAWN reserves the right to reject returns submitted or shipped out of time or items which are not in the same conditions they were received.

We recommend that you keep the courier receipt as a proof of return of the item.

Cases where the Client has no right to terminate the Agreement

Client may not terminate the Agreement when the purchased product was a customized item.

Return of defective products

Should the Client consider that, at the time of delivery, the product does not conform with the provisions of the Agreement, he shall immediately contact UF through info@urbanfawn.com, and we will provide further instructions on how to proceed.

The amounts paid for defective products, in case there is any actual defect, will be reimbursed, shipping costs included.

Refunds will be made through the same payment method used to make the payment. This does not affect any right recognised by law.

Exchanges

Products may be exchanged by other items within 14 days of receipt.

In case the size of your item is not adequate, it may be exchanged without any problem. There is a size guide available on our website to help you find your exact size. In case you need a different size, we will be charged the shipping costs.

Send us your products returns to the following address:

URBAN FAWN SL C/ Mayor 35, 08870, Sitges, BARCELONA, SPAIN.


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